Does it matter that I’m not your typical blogger?

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Okay, so if you know me, then you know that I’m very much a girly girl. I like nice clothes, I like doing my makeup, and god forbid if I go out without my handbag. But the thing is, I don’t want that to define me. I’m also the sort of person who loves to read, who loves to write, who likes going for long walks in the countryside and would choose a cosy night in with my close family and friends over a nightclub any day.

I guess this post is about how I’ve veered away from the standard girl blogger stereotype. My posts tend to be a bit of a diary, a bit of a place to share my thoughts, somewhere that’s an expression of my everyday life. It’s rare that I write about makeup or clothes, though never say never as I have done before.

I’ve found that I struggle to write beauty and fashion posts. I’m a student and I can’t afford expensive makeup, and to be honest, my No 7 foundation is doing me just fine. I do read a lot of blogs which are very heavily makeup based, but I also enjoy ones  that aren’t. I like reading poetry, I like short stories, and I like different. If we all had the same white background with black writing then  I think it would get a bit boring. Although I like that look and I’v vaguely incorporated it into my site, I love my large header. It shows an image that makes me happy, and that hopefully makes all of you happy too when you see it. That’s why I’m probably not going to change my layout to look like the rest.

So if you write a blog that isn’t the usual, then leave me a link in the comments below. I’d love to read something new. But at the same time, if you do write more of a stereotypical blog, then leave that link too. Either way, none of us are doing right or wrong by either doing the same or doing something different. This is just my preference, and I’m sticking to my guns.

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Any job is a real job: Social Media Servicing Advisor

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As many of you know, I recently decided I wanted to start a bit of a blogging series with the phrase ‘Any job is a real job’ in mind. I wanted to raise awareness of the different industries out there, and I asked for all of my readers help. I feel really lucky that some of you responded.If you missed my previous articles about this, then click here.

 First up is Cameron, from over at Cameron D Hamilton. He writes a great blog with an emphasis on poetry and self reflection, and I really love his work, so I was very pleased when he contacted me to tell me about his job as a Senior Social Media Servicing Advisor:

So, let’s begin with a few basic facts.  My name is Cameron, I’m 29 and I work in corporate Social Media for a major UK bank.  I’ve been in my current position for over a year.

Explain your job role (title, daily duties etc)

At this time I hold the title of Senior Social Media Servicing Advisor.  The job itself consists of moderating several social media and website channels for the bank.  My department moderates four Twitter handles, two Facebook accounts, the website ‘live webchat’ service and two customer enquiry email services.  I came into the department to handle Social Media so I tend to focus my attention on the Twitter and Facebook content.  It’s more a preference for me, it actually works out well with our team dynamic as some of my colleagues prefer the more formal nature of the email channels.

On a normal day I’ll spend my time responding to enquiries received and also post attention grabbing content, over the Twitter channel specifically, in order to grow the brand and attract attention.  As a team we’re also tasked with monitoring public relations through Social Media, logging and reporting positive and negative reports of the bank.  As a department we have little power to effect change the way the bank presents itself, essentially we’re information gathering.  It can get a bit frustrating when the same criticisms come up and nothing is done but I’m sure there must be a good reason, or at least I hope.  The vast majority of the time is spent moderating the channels making sure that all messages received are responded to, make sure we can avoid potential PR issues and make sure customers are protected.

(A funny story on making sure our customers as kept safe over social media.  I once had to deal with a customer of the bank who was a financial dominatrix and was posting her bank details over Twitter in order to get tributes from her admirers.  Her profile was certainly NSFW.  I got in touch with our information security team and they got a Fraud officer to get in touch.  We got told she was warned the following day but clearly didn’t listen as a few weeks later she done the exact same thing.  You can’t help everyone!)

More than any other department we liaise with several different areas of the business on a daily basis, sometimes it can be simply feeding back praise, looking for more in depth info or a certain subject (mortgages, urgh) or getting complaints handled.  This is quite common as you can imagine, everyone love to moan over Twitter and we try to help.  Often it’s really easy people are being lazy wont visit the bank or call in, ‘help us to help you’ doesn’t enter into their minds.  Sometimes it take a little more to handle but it’s our job monitoring Social Media to make sure that voice gets heard and helped.

As a senior advisor I also research and create reports for the leadership team of the bank.  The most frequent is a weekly feedback presentation that is made for the weekly leadership meeting.  Takes about three to four hours and I usually do it if I’m working on a Sunday, it’s monotonous but I quite like it.

Also due to the main office site being a contact centre the team has been lumbered with some irritating telephone lines.  These are low call volume, maybe four calls over a shift max.  In addition to this in order to keep product knowledge fresh there are weeks where I will take general customer service phone calls or work the Internet Banking Helpdesk while another member of the team assumes moderation duties on Social Media.  It’s you’re standard shift rotation deal.

How  did you got into your job? (e.g qualifications, experience etc)

I’m a Media graduate, I spent five years studying through various college courses and university.  I went from wanting to work in film production, with an eye to direct, but found that I enjoyed writing more.  I put a lot of that down to my social anxiety, being able to create a barrier means I can work more effectively.  Its why I like working in Social Media.

The academics didn’t get me exactly where I wanted to go and I drifted through mostly Customer Service positions while trying to write.  Before I took my current position I was working as a general Customer Service Rep in the same bank at the same centre.  Due to my qualifications, my vast experience from working in the bank for so long and my eccentric passion the job was mine.

At the time I applied I was leaving the company, I had reached my glass ceiling and had been applying for writing and Social Media vacancies so when one came up from my current employer it just made sense.  The company thought so too.

What do you like about your job?

I like the ability to write and be creative.  That’s what sold me on the job, to try and engage with customers differently than I had been over phone calls.

Using my experiences as a writer to give some personality to the Social Media accounts, show we care, we want to help but that we’re real.

I really like the people in my team, it’s a great group of personalities and you need that in Social Media.  Of course I win the award for most eccentric but I set a very high bar.

Honestly it’s an easy job.  With the knowledge I gained working telephone customer service the job of moderating is ridiculously easy.  That lack of stress makes my life a lot easier with all the other stresses I have

The Social Media team itself is very young, its only in its second year.  I love being able to shape the voice and make a mark on the landscape.  Not to denigrate my colleagues but you can tell the difference in language and passion when I’ve sent a message compared to someone else.  It’s a great feeling to see that your voice is the one that people like.

What do you hate about your job?

The pay (hahahaha!!!) Serious though, its horrific.

The politics of the office are very annoying, as a contact centre the focus is on phone calls so my team gets treated horribly as if it’s our fault that calls are queuing because we’re not on the phone.  My employer doesn’t know how to handle digital operations and doesn’t understand the job we do.  This means arguments with management figures trying to assert authority when they have none and acting like children when they don’t get their way.

I don’t drive so the commute is pretty bad at times.  I take three buses and as much as it gives me time to listen to my favourite podcasts it does give me a little less free time.

Due to working in the banking industry, it’s a secure paperless environment which is murder or a writer who likes to have a note pad if they’re inspired by something…or maybe just wants to colour in on a slow day.

To be honest the job is great.  It’s the office I hate.  If I could do the same job somewhere else I’d be a lot happier.  I think if there’s any lesson I could impart it’s don’t give up on something you want to do because the people you work for are idiots.

Where do you want to be in five years time?

There’s two answers to this.

Answer one is writing professionally, taking what I do on WordPress and making money off my words.  I want to write like a lot of people here so If I can I’d like to get published and make my living from literature

Answer two is Social Media Project Management.  I’m not keen on actually managing staff, its just not interesting, I want to create and run projects.  Move out of the moderation and more into  the marketing the brand growth.  I do a little of this right now but I really want to advance into building content to get people talking and make the best use of Social Media.  It won’t be with my current employer, I have way too many issues with them and their ineptitude in the digital world.  I find this hard to answer because I’ve never been one for planning ahead.  Probably why I’m so far behind.

I want to say a big thank you to Cameron for this, as I found it really interesting. I’m looking to go into a similar career myself, so it was great to get an in depth view of what to expect. Does anyone else work in this industry? What do you think? Or do any of you want to go into this industry too?

 

Beauty Review: Maybelline New York Super Stay Gel Nail Color

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I recently purchased the Maybelline Super Stay 7 Day Gel Nail Color in the shade Mint For Life. It’s a gorgeous mint green colour which is spot on for this time of year. I decided to try this product after struggling to find a nail polish which lasted for more than 24 hours.I always found that my nails got chipped and looked horrible which is not what you want. It wasn’t even that I was using cheap nail polish. For months I’d been using Nail’s Inc, but I just couldn’t see what all the fuss is about. I always had to apply a few coats and even then it wouldn’t look right.

Therefore, I decided it was time to look elsewhere for the perfect nail polish. I was recommended this product by my mum, who’s tried this product in the shade Nude Rose which is also gorgeous.

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It’s so easy to apply. It’s quite a wide brush which i really liked, and I loved how quickly it dried. You don’t even need two coats with this nail polish which is ideal for when you’re in a rush. The colour is really flattering against my skin tone, and after five days it’s still going strong. There’s hardly any chipping, and that’s after doing things such as the washing up which always seems to be cause of nail chipping for me. It’s the sort of colour that you can wear in the day, and also in the evening because it’s quite a fun shade but can also look quite relaxing depending on what it’s worn with.

I think that I’ll definitely be trying Maybelline’s nail polishes out again. They’re the best I’ve found, and at less than a fiver they’re a bargain too.

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What nail polish brands do you recommend?

Liebster Award

The other day I woke up to find that I’d been nominated by the lovely https://hamiltonfox.wordpress.com/ for the Liebster Award. Thank you very much! I’m so grateful that you’ve been enjoying my writing and I feel so lucky to have been nominated as when I started this blog, I had no idea that people would actually enjoy what I’d been writing. For me it started off as just a space to share my thoughts and so I’m really grateful that I’ve been recognised like this, and it means a lot.

I think the Liebster Award is such a great idea. It gives a chance for new writers like myself to get more involved in the blogging community, and to get a little boost when they need it the most. It’s given me the initiative to want to grow my blog even more by writing a more diverse range of posts and to keep posting more of what I have been posting.

There are, however, a few rules in accepting this nomination:

So here are the eleven questions that I’ve been asked to answer and the eleven facts about me 🙂

  1. What inspired you to start blogging? I started blogging simply because I love writing. I’ve tried to start a blog before but never really got very into it, but this time I’ve really loved it, I’ve had a tonne of ideas for blog posts, and I can’t wait to keep growing it further.
  2. What’s your idea of a perfect first date? Maybe something completely cheesy like a picnic. To be honest, any opportunity to get to know the other person, to relax, and to eat some nice food.
  3. If you could live anywhere where would it be? I would live near the sea. I currently live in the city so it would be a nice change to be near the water. I feel like it would encourage me to spend more time outdoors .
  4. Nightowl or Day hawk? Definitely day hawk. I’m so sad, I find myself in bed at half eleven every night and up pretty early, even on weekends.
  5. When you were younger what did you want to be when you grew up? I wanted to be a teacher.
  6. Do you prefer long or short hair? Definitely long on myself, I remember one time I cut my hair up to my shoulders and hated it. It’s quite long now, and I have a bit of a fear of hairdressers just in case they cut it all off again! On my love interest… well my boyfriend has short hair, so probably short, though I’m not really too fussed to be honest.
  7. What’s your favourite Summer Holiday memory? My favourite summer holiday memory has to be in Italy when I went on a gondola ride in Venice. It’s something that was always on my bucket list and I’m so glad I finally got round to doing it.
  8. What’s the movie you’ve watched the most? Love Actually. I know it’s a Christmas film but I’m happy to watch it at any time of year.
  9. What’s your guilty pleasure food? Cake, lots and lots of it. My favourites are coffee cake and walnut cake.
  10. Jedi or Sith? Jedi of course!
  11. What is your biggest pet peeve? Know it alls.

Well I hope you all enjoyed reading that! Now it’s time to share my nominations 🙂 you guys really deserve this, and I hope that those of you who are reading this take a look at these wonderful blogs.

zofiaellie

reevablog

thecrazychicrasmi

lifein-glitter

Teenblogs

I hope you guys accept this nomination! My eleven questions are:

  1. If you could hop on a plane right now, where would you go?
  2. Favourite food and why
  3. The worst book you’ve ever read
  4. Best thing to watch on Netflix
  5. How old were you when you had your first kiss?
  6. Who’s your role model?
  7. What is it that you love the most about blogging?
  8. If you could be any Harry Potter character, which would you be?
  9. What’s your favourite flavour of icecream?
  10. Where are you originally from?
  11. Sunset or sunrise?

Thank you so much everyone for reading this!

Lots of love,

Beth x